What are managed learning services, and how does it help reduce bias in the workplace?

managed learning services

Managed learning services refer to outsourcing the management and administration of an organization’s learning and development activities to an external provider. This can include a wide range of services, such as training needs assessment, course development and delivery, learning content management, learning program evaluation, and many more.

One key benefit of managed learning services is that they address how to overcome bias or help reduce bias in the workplace. Bias refers to the systematic favoring of certain groups or individuals over others, which can negatively impact diversity, inclusion, and overall organizational performance. In the workplace, bias can manifest in many ways, such as through hiring and promotion practices, performance evaluations, communication and interaction with colleagues.

How do managed learning services help reduce bias in the workplace?

Listed below are some ways managed learning service providers can help reduce bias in the workplace – 

  • Appropriate assessment: Managed learning services can help organizations identify and assess training needs systematically and objectively rather than relying on subjective opinions or biases. This can involve gathering data on employee skills, knowledge gaps, and performance outcomes; and using this information to design targeted training programs.
  • Course development and delivery: Managed learning services can help develop and deliver training programs that are inclusive and free of bias. This can include designing culturally and linguistically appropriate materials and using facilitators trained in diversity and inclusion.
  • Learning content management: Managed learning services can help learn content management that restricts or minimizes subjective preferences. This can involve reviewing existing content for bias and revising as needed, and implementing processes to ensure that new content is developed inclusively..
  • Learning program evaluation: Managed learning services can help organizations evaluate the effectiveness of their training programs in reducing bias and promoting diversity and inclusion. This can involve gathering feedback from learners and conducting analysis to assess the impact of the training on learner behaviors and outcomes.

Therefore, managed learning services can provide organizations with the support and expertise they need to design and deliver effective training programs that reduce bias in the workplace while promoting diversity and inclusion. By outsourcing these activities, organizations can benefit from specialized expertise and resources and focus on their core business activities.

How to reduce bias in the workplace?

According to a study published in Cogent Business & Management, organizations with a diverse workplace and inclusiveness in their practices encourage innovation, customer satisfaction, and financial performance. Organizations can create a more inclusive and equitable work environment by checking for workplace bias, leading to many positive outcomes.

So how to reduce bias in the workplace? The question of how to reduce bias in the workplace requires a proactive and ongoing effort. Listed below are a few strategies that can help organizations address the bias in the workplace  –

Implement diversity and inclusion initiatives: 

Develop and implement initiatives that promote diversity and inclusion in the workplace. Training programs that educate employees about bias and how to overcome it, policies and organizational behaviors that support diversity and inclusion, or flexible work arrangements, such as equal pay for equal work, can be highly effective in mitigating workplace bias. 

Use objective criteria for hiring and promotion:

Organizations can establish clear objective criteria for hiring and promotion and ensure that these criteria are consistently applied across the organizational hierarchy. This can help manage the incidence of bias in the operations.

Conduct performance evaluations fairly and objectively: 

Organizations can create clear, objective performance criteria and guarantee that these metrics are followed stringently throughout evaluations.Such a standardized evaluation process can help restrict bias in the evaluation process and ensure that all employees are treated equally.

Promote open and respectful communication: 

Organizations should actively develop an environment where employees feel comfortable expressing their opinions and grievances without fear of reprisal. This can help reduce workplace bias, as employees are more likely to speak out against unfair practices or behaviors.

Encourage employee participation in decision-making: 

Organizations can involve employees in the decision-making process, which can help reduce bias and promote fairness. By including employees in the decision-making process, organizations can benefit from diverse perspectives and experiences, leading to more informed and effective decisions.

Wrapping Up

Organizations can create an inclusive and equitable workplace using managed learning services and implementing diversity and inclusion initiatives,  laying down objective criteria for hiring and promotion, conducting performance evaluations fairly, promoting open communication, and encouraging employee participation in decision-making, 
To know more about managed learningservices and how to reduce bias in the workplace, speak to our experts at Infopro Learning!

By Alex

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